Terugbetalingsbeleid

It is our hope that you love your purchase!  If you would like to return your item, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@hazelezel.nl. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for questions regarding your order at info@hazelezel.nl.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
As all personalized items go through a pre-approval process, items with personalized text cannot be returned unless a mistake was made by us or the item was damaged upon receipt.  Please carefully review the mockup sent to you for spelling, grammar, color, and font face prior to approving it.

Please contact us at info@hazelezel.nl if you have questions or concerns about your specific item and we will do our best to come to an amicable agreement on how to proceed.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.  This policy does not apply to items where personalized text has been added.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 10 business days have passed since we have approved your return, please contact us at info@hazelezel.nl so that we may research the issue.